Sponsor Relations Officer
The role
Open to Cambodian Candidates Only
Cambodian Children’s Fund (CCF) is a leading international NGO that contributes to social development by providing life-changing education, nourishment, and healing to vulnerable children in some of Cambodia’s most destitute communities. Its vision is to transform these children into tomorrow’s leaders.
A well-respected NGO, CCF currently cares for more than 1,800 students and 14,000 people annually, helping entire families and communities in crisis through a significant array of programs and initiatives.
CCF operates in Cambodia through strong support relationship development and fundraising businesses in the USA, Australia, the UK, and Hong Kong. It has grown rapidly since its inception. To support development, CCF is currently seeking a qualified candidate for a Sponsor Relations Officer based in Phnom Penh.
This role is responsible for fostering a close relationship between CCF children and their sponsors. This primarily happens through regular email exchanges, which must be translated and explained to the child, and the child should be encouraged and taught how to respond in a caring way. In addition to regular email translation, the Sponsor Relations Officer will often directly engage with our sponsors. This may be through chaperoning outing trips, following up on queries or arranging gifts. The role requires great people skills and the ability to engage with people from all over the world (often with tolerance, and always with respect). There is also a duty to keep accurate records, follow a work rotation schedule and report accurately. It is vital that the Sponsor Relations Officer (SRO) actively supports their team as well as completing their own work.
Reporting
Reports to: Sponsor Relations Supervisor
Manage: N/A
Key Liaison: All Sponsorship Team, CCF Satellite Schools, children and families, and sponsors
Key Responsibilities
Translate incoming and outgoing mail with accuracy and appropriate speed.
Encourage and help the child draft interesting and personal emails.
Compile reports to the Supervisor, Relations Manager, and Communications Manager accurately and on time.
Arrange and, when required, chaperone sponsor and child outing or gift arrangement.
Write First emails and send academic reports.
Coordinate with the child in making a Holiday Card.
Arrange and coordinate Skype calls between the child and their sponsor.
Arrange and take short video clips of the child to send to the sponsor
Send notification emails to non-writing sponsors.
Join team meetings and actively contribute to the wider success of the Sponsorship Team.
Offer assistance and get involved in CCF or Facilities events.
Requirements
Visibly ethical and able to demonstrate CCF values in day-to-day work.
Bachelor's degree in English or a related field.
Good ability to provide timely and accurate reports.
Knowledge of computer use (MS. Office, email and internet).
Demonstrate proficiency in Email and Internet Programs.
Ability to interact effectively with people at all levels, both internal and external.
Excellent writing, speaking and reading in English.
Be honest, trustworthy, respectful, and helpful.
High compassion and commitment to working with community people and children from complex backgrounds and home lives.
Renumeration
CCF provides successful candidates with a competitive salary and benefits based on the job and potential. The successful candidate will become part of an integrated team working together as ONE CCF.
How to Apply
Appropriately skilled, experienced, and/or qualified candidates should submit their CV and Cover letter (Combined into one Word document) to the email: [email protected] (soft copy) or the CCF HR Department, #222, St 6BT, Sangkat Boeung Tompon, Khan Meanchey, Phnom Penh (hard copy), with the subject Application for Sponsor Relations Officer by the closing date 31 August 2026.
Contact Number: 023 990 994
Only shortlisted candidates will be invited for an interview