Supporter Relations Manager

Focus: N/A
Commitment: Full Time
Apply before: 29 Feb 2024

The role

Note:

The Development Team contributes to the financial sustainability of CCF by attracting revenue from non-government sources, including philanthropic individuals, corporates and organizations, and trusts and foundations.

Reporting to the Senior Development Manager in Phnom Penh, the Supporter Relations Manager will assist with existing fundraising efforts, and work closely with the Office of the Executive Director and the International Offices in the management of existing and prospective donors and sponsors.

This role supports fundraising activities by ensuring relationships with supporters are respected and nurtured through high quality engagement initiatives, delivered both at-scale and bespoke. By supporting global development activity and the strengthening of meaningful relationships with all CCF supporters, the Supporter Relations Manager will contribute to building a community of passionate and engaged people who continue to give to CCF and increase their giving over time.

Success in the position requires strong attention to detail and organizational skills. The candidate will have excellent communication and interpersonal skills to manage information, relationships, and activities within competing deadlines across multiple teams and cultures.

She/he will help more broadly to integrate and coordinate high quality supporter activities, which serve to appropriately recognize and acknowledge contributions, while strengthening engagement. Such activities will include, but are not limited to, the coordination of events, multi-channel and multi-stakeholder communications, and direct supporter engagement.

Reporting

Reports to: Senior Development Manager
Manage: N/A
Key Liaison: Development teams in Phnom Penh office and international colleagues in US, Australia, Hong Kong and UK.

Key Responsibilities

  1. Model the organization’s values and associated behaviors within the office

  2. Strategic planning and execution

  • Contribute to the development of the fundraising strategic planning and target setting to ensure the needs of the programs and organizational priorities;

  • Co-ownership of the fundraising strategy and contribute to the implementation of the strategy in accordance with the plan, necessary adjustment, and target

3. Supporter Relationship Management

  • Use information about donor interests to design, implement, and oversee an editorial calendar of individual, foundation, and mass donor communications that integrates with CCF’s programs and events schedule and in partnership with grant team for grants proposal calendar;

  • Own and manage donor cultivation and recognition calendar, leveraging CCF program events and Executive activities to ensure that donors are experiencing deeper engagement with the mission; coordinate and engage the visit of major donors and provide necessary briefing and tipping points after the visit to the concerned Relation-Managed of fundraising offices.

  • Support the Development Managers and Executives in cultivation, direct solicitation, and stewardship of new major gifts, high-net-worth individuals, and prospects working to ensure that each major donor and prospect has a clear strategy and timeline for cultivation solicitation and stewardship;

  • Leverage the knowledge capital and talents of our board members, volunteers and donors, develop activities that better connect our staff, coaches, and clients to interested philanthropic partners;

  • Serve as contact point for a portfolio of donors and prospects, helping to develop and implement cultivation strategies and maintain records (using Salesforce) of all interactions;

  • Manage assigned relationships with great thought and care to increase engagement and revenue;

  • Work closely with senior leadership to understand and articulate the case for each of CCF’s programing alignment with specific individual donor, corporation and foundation interests;

  • Record donor touchpoints, interactions, and updates in the Salesforce database.

  • Collate, update, and manage collateral and information for international offices and relationship managers to use for fundraising activities and donor communications in collaboration with the Marketing team.

  • Work closely with the Executive Office and Executive Director to ensure the Fundraising team is kept updated on developments and communications between the Executive Office and individual donors, supporters, and partners.

  • Keep international office staff updated on activities, holidays, success stories, and events in Phnom Penh, acting as key contact between international offices and Phnom Penh office.

  • Regularly meet with the Senor Development Manager and/or Executive Director to discuss weekly donation reports, and action thank you and follow ups on behalf of the Executive Director, feeding back to relevant Relationship Managers.

  • Oversee the income streams of international matching campaigns, keeping fundraising staff up to date on where additional funding is needed, as well as contributing to final reports.

4. Partnerships

  • Act as the main contact point for international partners looking to engage in a partnership that involves on the ground activities in Cambodia.

  • Plan, schedule, and manage, with input from the Cambodian Fundraising team and Programs teams, partnership activities that provide experiences and activities for CCF students, families, staff, and more.

  • Cultivate international partners with activities on the ground to renew their giving, and engage further with CCF.

  • Assist Cambodian Fundraising team with local partnership events and activities as required.

5. General

  • Other tasks as may be assigned from time to time

Requirements

  • An established relationship manager, preferably with 2-4 years of relevant non-profit fundraising and/or communications experience;

  • Superior writing, proofreading, and editing abilities; have a customer service approach to communications with donors and other VIPs;

  • Well-developed organizational skills with exceptional attention to detail and follow-through; ability to manage multiple projects and priorities;

  • A strong work ethic, ability to maintain and model high personal, ethical, and professional standards, as well as an outgoing and positive personality with creativity, patience, a sense of humor, and perspective;

  • A passion and commitment for the mission of CCF and have a clear understanding and appreciation for poverty alleviation, education for underserved population, gender, and or economic development;

  • Excellent analytical, written, and verbal communication and presentation skills, with proven success tailoring messages to a variety of audiences, particularly in articulating organizational alignment with donor interests;

  • Ability to develop and enhance strong communications standards and workflows while working with Communications to disseminate donor-focused content across multiple mediums, including social media, newsletters, and more;

  • Independent thinking with openness and excitement for new ideas; passion for a collegial team environment and working with multiple colleagues on different projects at the same time;

  • An entrepreneurial spirit that thrives in a changing, fast-paced, high performing organization;

  • Experience working in a cross-cultural environment and in an international setting is beneficial.

Remunerations

CCF provides successful candidates a competitive salary and benefits based on job and potential. The successful candidate will become part of an integrated team working together as ONE CCF.

How to Apply

Appropriately skilled, experienced and/or qualified candidates should submit their CV and Cover letter(Combined into one ‘Word’ document) to email: [email protected] (soft copy) with subject Application for Supporter Relations Manager by closing date 29 February 2024.

Contact Number : 023 990 994

Only short-listed candidates will be invited for an interview!