Chief Operating Officer

Focus: All Programs
Commitment: Full Time
Apply before: 30 Jul 2021

The role


The Chief Operating Officer, Global will work closely with the Executive Director (ED) to execute the organisation’s mission. The incumbent is directly accountable for establishing a successful roadmap for organisational growth and impact delivery. This will specifically lead the development and implementation of a strategic plan to guide the work of CCF internationally and provide leadership for all global activities, governance, encouraging and developing systems, communication and relationships across all international businesses. S/he will identify and implement structures, systems and procedures to enable an integrated and coordinated approach to engage all CCF offices in achieving strategic financial objectives and impact. Strengthen our fundraising markets (international offices) in Australia, Hong Kong, the US, and the UK working with the fundraising team as well as increasing fundraising in Cambodia.

With matrix oversight, s/he works in collaboration with the function managers and international managers, supporting them as they implement the new systems and processes. A key responsibility is increasing operational efficiency, and this will include establishing contemporary and sound methodology to support more strategic decision-making, accountability, rigorous and quantifiable reporting, and continuous quality improvements.


Reports to: Executive Director
Manage: Directly manages all remote managers and staff
Key Liaison: Cambodian based senior managers, specifically Finance Manager & Grants Coordinator

Key Responsibilities

The role has key responsibilities as follows:

  1. Model the organization’s values and work with other executives to raise the profile of these values and associated behaviours with CCF.

  2. Provide strategic leadership, support and coordination to all support function teams in CCF to ensure quality support services for program implementers and contribute to the sustained well-being of kids in Steung Meanchey communities in alignment with standards and procedures.

  3. Ensure optimal organisational representation, including international offices and quality of technical programming, grant compliance and monitoring, governance and policy implementation.

  4. Develop and lead a team of competent Cambodian and expatriate staff, with commitment, good professional skills, and excellent team leadership skills as they manage their departments, programs, and units within the support services group.

1-Operational Management and Administration (Global)

  1. Increase operational efficiency through improving the communication between offices and Phnom Penh, establishing consistent, effective management reporting and reducing duplication of effort.

  2. Review and strengthen worldwide ICT systems that meet the compliance and operational needs of each office, provides transparency of worldwide funding, providing marketing and fundraising officers with areas of unfunded or underfunded programs.

  3. Ensure strategic coherence and alignment of all CCF international activities and integrating the central office activities of marketing, HR, Finance and IT with the needs of international offices.

  4. Ensure systematic risk management and database system integrity through review and continuous improvement to internal systems.

  5. Stay abreast with analysis and provide advice to the Executive Director and Senior Management Team on trends in operational programs, departments, budgets and donor environments to facilitate strategic decision making.

2-Finance (Global)

  1. Oversee worldwide finance, budgeting and long-term financial planning with experience in money management and in liaison with board chairs.

  2. Work with the Phnom Penh Head of Finance and worldwide finance officers to ensure each entity receives the required information in a timely manner, is compliant with the respective legal requirements in each country and meets all reasonable audit requirements. Ensure that CCF maintains a reputation for transparency, strong financial controls and sound fiscal management.

  3. Work closely with the fundraising development team to create a long-term forecast of revenues and costs, based on existing donors, sponsorship growth and new funding opportunities, with CCF’s operating costs, cost of future programs, capital costs and revenues from social enterprises.

  4. Lead the development of financial literacy (finance for non-finance professionals) for all international managers, building awareness of outcome-focussed, cost-effective strategies for all activities and events,

  5. Oversees the fiscal activities of the international offices, ensuring transparent and easily understood financial management systems and processes to monitor, report on and audit significant budgets. Take responsibility for reporting at the numerous levels to satisfy a complex array of legislative and compliance requirements.

3-Strategic leadership and influence (Global)

  1. Consult, develop and implement an International Operations strategy which coordinates all local and international CCF offices.

  2. Lead international business managers to develop resources (fundraising) mobilisation, planning, strategies, and budgets which align with this overarching strategy. Build the donor’s journey to illustrate their support from inception to impacts to improve their retention.

  3. Provide leadership, clear expectations and motivation to relevant international managers building accountability around the monitoring, evaluation, progress and results against these plans.

  4. Interpret results and outcomes and monitor the external environment, communicating with the ED on trends, issues, problems and activities, providing solution-focussed initiatives, adjustments and interventions.

  5. Engage actively in the Senior Management Team (SMT), contributing towards the effective functioning of the SMT and the organisation as a whole.

4-Marketing and Community Relations (Head Office only)

  1. Work with the marketing department to build relationships with relevant corporate clients for pro bono services, in-kind giving and possible funding opportunities.

  2. Support the Executive Director in representing CCF to donors and partnerships.

5-People Management (Global)

  1. Structure and lead the Cambodian Children’s Fund’s international team to support CCF in achieving its mission.

  2. Oversee workforce planning and select, retain and support appropriately skilled and experienced employees and volunteers, ensuring they have the skills, processes and resources to be successful in their function. Negotiate professional contracts and ensure appropriate salary structures are in place and maintained.

  3. Ensure all staff have consistent position descriptions, performance management plans and accountability processes.

  4. Oversee the development of the attraction, selection, recruitment, and retention of senior positions.

  5. Ensure capacity building of Cambodian staff in leadership development, key function and programming areas.

6-Governance (Global)

  1. Support the ED, board chairs, individual board and committee members are clear about their governance role and accountability, enabling due diligence and timely attention to core issues.

  2. Support ED and the boards to work conceptually and strategically, enabling systems and processes which stimulate innovative thinking and engaging board members to draw on their expertise, commitment, to initiate and implement long-range strategies and maximise fundraising potential.

  3. Develop the structure and framework to ensure the board members are informed on the important development and impacts on the ground, thereby increasing their commitment and support.

  4. Work with boards to ensure succession plans, new recruits and volunteers who are appropriately skilled and committed to contributing to the future success of CCF.


  • Visibly ethical: able to engage and influence others as a credible leader who wishes to make a positive difference in the lives of some of the most impoverished young people in Cambodia.

  • Strategic thinking and implementation: Overseeing strategic and operational delivery activity of the organization and understanding well the nature of the programs and projects of CCF. A demonstrated ability to develop successful and innovative strategies which have visibly contributed to the efficiency and effectiveness of large and complex organizations.

  • Highly accountable: Demonstrated experience and expertise in developing approaches to achieve excellent and quantifiable outcomes, and simultaneously focussing on balancing organisational, staff, stakeholder and student outcomes. Adhere to all regulatory requirements, enforcing compliance and acting when necessary.

  • Systematic thinking: expertise in developing and implementing planning and accountability frameworks systems and processes, policies and initiatives which influence and stimulate measurable improvements to productivity, quality and profitability. Ability to lead the development of aligned, simple but not simplistic frameworks, processes and approaches.

  • Leadership, interpersonal and relationship management skills: a high degree of self-awareness and the ability to successfully lead a team of professionals, clarifying expectations, aligning them with organisational expectations, developing and motivating them, holding them accountable. Demonstrate excellent organisational and leadership abilities, integrity and strong interpersonal and communication skills. Ability to understand complexities, dilemmas, ambiguity, problems and opportunities, influencing and collaboratively developing appropriate responses. Demonstrate an aptitude for decision-making, problem-solving, competence in strategic planning, business development, analysis and regulatory issues.

  • Highly communicative: Ability to understand the business of CCF, building, managing relationships, working collaboratively to influence, negotiate and contribute to decision-making and innovation. Able to represent the organization confidently in the public arena.

  • Business acumen: experience in business analysis in terms of risk, efficiency and long-term planning. Ability to set and manage a significant budget. Ability to develop clear systems for reporting and forecasting in a comprehensive and succinct fashion, within the context of continuous improvement and risk management.

  • High level of IT competency and familiarity with contemporary approaches to communicating with various stakeholders. Experience in overseeing the strategic use of databases.

  • Cultural competence: Demonstrated appreciation and valuing of Khmer culture, with understanding and ability to live successfully in a developing country. Demonstrated ability to manage ambiguity and work flexibly in a challenging environment.

  • Qualifications & Experience: Appropriate postgraduate qualifications in fields related to Business and management or finance. A minimum of five years’ experience in a successful leadership role within a large and complex organization. There is a strong preference for a candidate with experience in the non-profit sector.

Commitment: Demonstrate a high-level of commitment with a willingness to stay longer-term with CCF.


CCF provides successful candidates a competitive salary based on job and potential. It offers annual salary increase plus other benefits such as Annual Bonus, 24-hour Insurance, Seniority, and Friendly Working Environment with other HR policies paralleling to Cambodian Labor Law. The successful candidate will become part of an integrated team working together as ONE CCF.

How to Apply

Appropriately skilled, experienced and/or qualified candidates should submit their CV and Cover letter(Combined into one ‘Word’ document) to email: [email protected] & keep Cc: [email protected] (soft copy) or HRINC (Cambodia) Co.,LTD ; House #10, Okhna Pich Avenue (Street 242), Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia. (hard copy) with subject Application for Chief Operating Officer by closing date 30 July 2021.

Contact Number : 023 990 994

Only short-listed candidates will be invited for an interview!